Managed Services vs. The Break-Fix Mentality
Managed services are also a philosophical change in the way that a business deals with its technology. The traditional method of interacting with an external IT firm has often been the break-fix model. Meaning waiting until there is an issue then scrambling to fix the problem. This also creates incentives for your contractor to take the easy band aid solution to use your business as a source of recurring revenue as issues arise. There is no effort put into preventative maintenance as it fails to create further calls to support issues. Under a managed service contract, Triple Source Technologies’ proactive management attempts to find and fix issues before they arise.
Just like larger companies, small businesses need technology to operate efficiently and to compete effectively. But as reliance on IT grows, the resources needed to support this increasingly complex IT environment may not. In many small businesses, IT resources are limited and can be quickly overwhelmed.
Why Break-fix is no longer good enough for your business
A Break-fix maintenance service only fixes problems as they arise. Meaning that something needs to go wrong before you receive any service, resulting in an inevitable reduction in IT system performance while waiting for a fix to the problem. Triple Source Technologies partners with you to ensure your technology is an asset, not a hindrance.
Today, no business can afford the risk and uncertainty of relying on a “Break-fix maintenance service” because your business is too dependent on having a reliable IT system.
Do Managed Services Cost More Than Traditional Break-Fix Services?
Actually no! Surprisingly most managed services cost less than traditional break-fix services, especially when including the real cost of downtime. A Managed Services contract also helps to regularize costs allowing you to budget for your IT needs. Remote monitoring, remote maintenance, and the prevention of major issues allow a managed services provider to be more efficient than a similar break-fix company regularly visiting your office to perform work as required. Therefore the managed service company can offer a “better” service without charging more.
The Real Benefits Of Managed Services
One of the most significant benefits of Managed Services is discovering and fixing problems before they can negatively affect your business.
A well-maintained, proactively serviced computer network will always run better than the alternative. With proactive network monitoring, patch management, and desktop optimization performed regularly; you will notice a tremendous difference in operation. It’s like preventing fires rather than fighting them as they start.
6 Additional Benefits Of Managed Services:
- Increased operational efficiency
- Reduced operating costs
- Cost-effective access to enterprise-level support
- Minimized downtime
- Allows the focus to be on running the business and not the technology
- Peace of mind from knowing that the network is monitored 24/7/365
So adding another monthly fee wasn’t exactly what you were looking for?
Triple Source Technologies clearly understands and relates to that method of thinking. In this day and age, it feels like every company we deal with is trying to figure out a way to squeeze more money out of us. IT support service is not immune to this change in the business climate. Managed Services is a way for businesses to eliminate problems before they ever occur, manage their IT budgets better, and create a solid long-term partnership with an IT firm protecting one of their most essential assets… their data.
Which type of IT maintenance do you currently have?
If you answer “no” to any of the following questions, you are utilizing a break-fix methodology to maintain your network-
- Do you find out immediately if your data backup fails to run?
- Do you know which equipment on your network is aging and might need replacing in the next 6 months?
- Do you know if your server and all of your desktops have the latest anti-virus updates installed and are functioning correctly?
- Do you know if the latest security patches are installed on your network?
- Do you know who the heaviest internet users are, downloading large files or accessing inappropriate websites?
- Do you know which PCs are running out of memory, affecting user performance?
- Do you have one number to call for all of your technology service requirements?
- Do you only hear from your computer guys “after” things break?
Are you ready to make the switch?
Contact Triple Source Technologies today for a complimentary technology assessment. We’ll evaluate your current computer system during the assessment and provide recommendations to ensure your technology is working for you.
